Guides · Troubleshooting
Troubleshooting
Fix QR scan issues, wrong links, checkout failures, mobile problems, and delayed payouts.
- QR code won't scanWhen a tip QR will not scan, check size, glare, damage, and whether the camera can reach the link. Most failures are physical, not payment-related.4 min read →
- QR code opens the wrong pageWrong-page QR problems usually come from a bad URL at print time, a sticker placed over your code, or a shortened link that was copied incorrectly.4 min read →
- Payment failing at checkoutCheckout failures can come from the card issuer, wallet settings, fraud protection, or a bad connection. Start with a test tip and check whether the issue is device-specific.4 min read →
- Tip link works on desktop but not mobileMobile-only checkout issues often involve browser blocks, in-app browsers from social apps, or wallet availability. Testing in Safari or Chrome outside Instagram usually isolates the cause.4 min read →
- Payouts aren't arrivingIf a payout has not arrived, confirm tips are available (past the hold period), your request was approved, and you completed the secure payout acceptance step.4 min read →