OpenTipJar Guides · Troubleshooting
Payment failing at checkout
Checkout failures can come from the card issuer, wallet settings, fraud protection, or a bad connection. Start with a test tip and check whether the issue is device-specific.
The short answer
Checkout failures may come from the card issuer, wallet settings, fraud blocks, or a weak connection. Test with a small amount from another device to isolate the issue.
Common causes
Insufficient funds, bank fraud holds, expired cards, or too many failed attempts from the same network in a short window.
Next steps
Try a different card or wallet, switch from in-app browser to Safari or Chrome, or wait and retry if fraud protection temporarily blocked the network.
Common misconceptions
Checkout failure does not always mean your tip page is broken — the payer’s card issuer may be declining the charge.
One failed test tip does not mean every guest will fail — try another card or network before changing your page.
Published by OpenTipJar — practical guides for anyone accepting cashless tips.
Try it yourself
Create a free tip page, download a QR code, and share it anywhere guests already pause — counter, room, or link in bio.